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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Matthew Outman

September 24, 2024

5  out of  5
rating by Matthew Outman
"Noah was very polite and very knowledgeable. They whole process was smooth and he made sure to go over every option to help me save as much money as possible. Just as an update: The team has never failed to be excellent in both their professionalism and their understanding. Noah, especially has been a shining example of a staff member that anyone should want on their team. Never rude, always happy to help, always willing to listen and answer questions. As another update: Some weird stuff happened when I went to pay off the full amount of my insurance mid-policy. The team was quick to figure out the issue and get things squared away. David, especially, has gone out of the way to explain things to me and keep me up to date on the process and what to expect."
We responded:
"Thank you Matthew! We are happy you are part of our State Farm family!"
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rick k

August 21, 2024

5  out of  5
rating by rick k
"I want to thank Jasmine for personally taking the time today to break down our coverages when two other agents simply could not...being with state farm has been amazing but really it's the AGENT and their TEAM that sets the standards in customer relationships...again thanks 😊 and we look forward to having you take care of our insurance needs..."
We responded:
"Rick, It was great getting to know you. Thank you for taking the time to review your coverages. We are so happy you have chosen our office. We look forward to talking care of your Insurance needs."
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Jaimee Davis

July 30, 2024

5  out of  5
rating by Jaimee Davis
"I am moving from out of state and left a vmail for the office and filled out the form online. Jordan quickly called me back and talked me through the process. She was very helpful in talking through all the differences in insurance from state to state. My new landlord needed very specific things listed, and she worked with me to get exactly what I needed. She made it so I don't have to do any further steps, which gives me great peace of mind with my long move checklist. Highly recommend!"
We responded:
"Welcome to Mt. Pleasant Jaimee! We are so glad you called us & that you are here! Thank you for your kind words! "
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Corrine Thrush

July 30, 2024

2  out of  5
rating by Corrine Thrush
"I have been a client of this State Farm agency for many years. My beloved agent Connie was entering semi retirement and that’s when my personal experience took a turn. Connie transitioned me to Jordan in the office who was very nice attentive helping with an insurance quote for my nephew. We signed up for his policy with no issues and started making the payments. Shortly after Jordan reached out and there was a found item on his driving record causing the rate to go up and additional monies due upfront. Completely understandable and we made a quick payment to meet the requirements. Thereafter Jordan reached out and stated the next three installments decreased in the amount due. I tripled checked cause I was in disbelief based on the increased rate but she assured me she contacted the JUA and that was correct. We then paid what we thought were the last three installment and asked to confirm he was Al paid up for the 6 months and that’s were things turned. Jordan noted he still owed a significant amount and she would call to understand. 10 minutes before the office closed Jordan called and told me unfortunately she had been misinformed and he did owe Addie monies. To ensure no disruption to his service my husband dropped off a check and asked Jordan to call me. Days later and still no call Jordan sends me another email indicating there is nothing she can do. I replied and asked her to have a manager or named firm parter call and no calls or response. I have sense pulled all of my personal policies from this office and even such no one had bothered to pick up the phone. I understand situations happen but avoidance and lack of communication is no way to run an insurance company. Very disappointed"
We responded:
"Corrine, I’m sorry you had this experience. As you stated the policy you are referencing was written with JUA (Joint Underwriters Association) “The facility is an organization designed to provide auto insurance to any qualified person who is unable to obtain insurance in the voluntary market. Buying coverage through the facility should be the last resort” (see footnote). This is a different experience for both customers and for agents. No accident reports can be pulled before coverage starts. This sometimes results in unexpected changes. We are not able to see changes or get communications in real time. We get policy updates on paper at the same time as customers. We can call and hope we get the correct answers. Unfortunately, we didn’t get correct answers. The JUA experience is not a State Farm experience. Since you left the office, we no longer have access to your contact information. I would be happy to discuss this further with you and your nephew if you would like to give us a call. (footnote: Quote above from www.maipf.org/Who-We Are) "
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Jim Karras

July 30, 2024

5  out of  5
rating by Jim Karras
"Jordan, the account representative in Jasmine's office was so helpful in our complex needs. We have multiple coverage lines for home, auto, and business that we are migrating from out of state and Jordan was very patient in assisting us with this transfer and in explaining the unique charactrisitics of Michigan policy requirments as opposed to our exisiting policies. We are looking forward to working wtih Jasmine and her team for years to come!"
We responded:
"Thank you for your kind words Jim! Welcome to MI! We are so happy you are here and look forward to helping you for many years. "
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rebekah hopkins

June 28, 2024

5  out of  5
rating by rebekah hopkins
"Very easy to work with, understanding. Helped me a lot with what I needed and was looking for."
We responded:
"We are so glad we could help! Thank you for your business and for allowing us to assist."
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Beckie Gunderson

June 25, 2024

5  out of  5
rating by Beckie Gunderson
"After speaking to Noah around this time last year we made the switch and I am happy to say we don't plan on going anywhere. Everyone has been very helpful!"
We responded:
"We are so happy you are here Beckie & glad we could help. Thank you for taking the time to leave us this lovely review. "
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Shelly Sue

June 21, 2024

5  out of  5
rating by Shelly Sue
"David is Awesome!!!!"
We responded:
"Thanks Shelly! We appreciate your business. "
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Michelle Halcomb

June 20, 2024

5  out of  5
rating by Michelle Halcomb
"I traveled over an hour to meet with Jordan. She was so patient and throughly explained what no one could for the last year. She helped provide recommendations on health insurance and even got my dad signed up for a plan that is going to save him money! Thank you Jordan for your time, and expertise! You're the best!"
We responded:
"Thank you for your wonderful review! Jordan is a gem and really knows Medicare and how to match customers with the right plans. It’s so hard to find knowledgeable help. I’m so glad Jordan was able to assist. "
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B Banks

June 11, 2024

5  out of  5
rating by B Banks
"This office has been out standing, especially Noah due to his attentiveness and attention to detail. He has been readily available and has been very approachable and willing to answer any questions. Additionally, when he doesn’t know the answer, he always gets back to me with one and the resource as well. I feel as though he’s an outstanding member at this office and deserves recognition for his excellent service."
We responded:
"Thank you for sharing your experience and for your kind words! "
Profile photo of Cordell DeMattei

Cordell DeMattei

June 7, 2024

5  out of  5
rating by Cordell DeMattei
"Working with Noah to get our new insurance set up was fantastic. I waited until the last minute and needed to get things done quickly and Noah was able to take of it. Although we got things set up quickly, it never felt rushed and he was able to explain everything clearly. A great experience with moving my policies."
We responded:
"Thank you Less! I’m glad you had a great experience. Thank you for choosing us! We are so happy to have you here. "
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Jennifer Walton

February 21, 2024

5  out of  5
rating by Jennifer Walton
"Very nice people and quick at claims and reimbursement"
We responded:
"Thank you Jennifer! I’m so glad the process was quick and convenient for you. "
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George Delimata

March 12, 2023

5  out of  5
rating by George Delimata
"Kay is so very helpful explaining everything about insurance auto, house and life. So glad we are with this locations agency thanks Peggy, Jasmine and Kay. D & G"
We responded:
"Thank you George! We appreciate you taking time to listen and to give your family great protection and peace of mind. "
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Sulema Lyon

December 30, 2022

5  out of  5
rating by Sulema Lyon
"Best insurance company around, always helpful and get to you asap. Been with them for a few years and cannot recommend them enough. Amazing employees that go the extra mile to help you"
We responded:
"Thank you Sulema. It’s been wonderful getting to know you and your family. You are wonderful people. We appreciate your trust in us. "
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Steve Sheahan

August 6, 2022

5  out of  5
rating by Steve Sheahan
"You need insurance done right, go see Jasimine or Peggy at Statefarm!! They will take care of you ."
We responded:
"Thanks Steve, your an awesome customer we appreciate you!"
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Brian Smith

May 7, 2022

5  out of  5
rating by Brian Smith
"Very helpful and kind, very knowledgeable. The best agent I've ever had."
We responded:
"Thank You Brian! Its a pleasure working with you :)"
Profile photo of Theal Burch (TJ)

Theal Burch (TJ)

March 14, 2022

5  out of  5
rating by Theal Burch (TJ)
"Old faithful never disappoints"
We responded:
"Thank you Theal :) we are happy to help"
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Devin Jaques

November 21, 2021

5  out of  5
rating by Devin Jaques
"Best place in town"
We responded:
"Thanks for the kind words, Devin. We are glad we were able to make assisting you with your insurance needs such a positive experience!"
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Paula Hall

August 10, 2021

5  out of  5
rating by Paula Hall
"Personal very professional and friendly I have recommended them to many people."
We responded:
"Thank you for the review Paula, it's a pleasure having customers like you!"
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Janet Rocheleau

August 3, 2021

3  out of  5
rating by Janet Rocheleau
"Clean."
We responded:
"Thank you taking the time to write us a review Janet! Is there anything that we could do to earn a 5 star review in the future?"
Profile photo of Kira Hayes

Kira Hayes

April 9, 2021

5  out of  5
rating by Kira Hayes
"The staff is outstanding. Very friendly and helpful!"
We responded:
"Thanks Kira. We are so happy you had a great experience!"
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Marcie Rodriguez

February 21, 2021

4  out of  5
rating by Marcie Rodriguez
"KAYE is AMAZING."
We responded:
"So true ❤️"
Profile photo of Sally Engler

Sally Engler

February 12, 2021

5  out of  5
rating by Sally Engler
"We just transferred our policies to Jasmine & had great service with her office & staff. They explained all of the aspects of the policy and emphasized where our greatest risk was - something that was very important to us due to the change in Michigan auto insurance laws that went into effect during July 2020. We were able to secure a plan with FAR more coverage for no additional expense. I recommend you reach out immediately to discuss your needs and your automobile personal injury/liability coverage to make sure that your needs are met."
We responded:
"Thanks so much Sally. We appreciate you weighing all the options and picking the best coverage for you. "
Profile photo of Nicole Robert

Nicole Robert

November 8, 2020

5  out of  5
rating by Nicole Robert
"Great staff who is always friendly, professional, and very knowledgeable! They are always willing to take the time to work with you and explain everything to you so you don’t feel like you’re being taken advantage of! Would recommend them to anyone!"
We responded:
"Thank you Nicole! I’m so glad we could help you out & that you feel well protected. "
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Shari Mayhew

October 27, 2020

5  out of  5
rating by Shari Mayhew
"We work with Jordan and she is amazing. Very caring & always professional. She goes the extra mile for her clients without looking for any special recognition. I have had a few occasions to call into the office to pay my premium and I have always been treated with great care & respect by whoever answers the phone."
We responded:
"Thank you Shari! Jordan is a Jewel. I’m so glad you have found all of us to be warm & welcoming. "